The Interaction History component retrieves history for which of the following?

The Interaction History component is designed to track and manage the history of customer interactions with propositions over time. It captures comprehensive details about every interaction a specific customer has had, including the propositions that were presented to them, their responses, and the outcomes of those interactions. This historical view is crucial for personalizing future interactions and improving decisioning strategies based on past behavior and preferences.

Focusing on a specific customer allows businesses to tailor their communication and propositions more effectively, directly enhancing customer experiences and correlation with their needs. Thus, the primary function of the Interaction History component revolves around retrieving information related to individual customers rather than broader categories or groups. This capability ensures that decisioning processes can be informed by a deep understanding of each customer's history and engagement, leading to more timely and relevant interactions.