What are the two types of flow shapes used in Pega Decision Management?

The correct answer highlights the two essential types of flow shapes utilized within Pega Decision Management: Decision and Run Interaction.

In the context of Pega, the Decision shape represents a critical capability that allows for the evaluation of rules and criteria to make informed decisions based on data. This shape is fundamental to the decisioning process, enabling organizations to implement complex decision logic that drives customer interactions and operational strategies effectively.

The Run Interaction shape complements the Decision shape by facilitating the execution of specific actions or processes based on the outcomes determined by the Decision shape. It allows Pega applications to dynamically interact with users or systems, effectively managing how decisions are acted upon in real-time interactions. This flow shape is pivotal in managing various customer interaction scenarios, such as personalized communications or tailored customer experiences.

These two flow shapes work together in the Pega Decision Management framework, forming a cohesive system for real-time decision-making and interaction management. This synergy enhances the agility and responsiveness of business processes, ultimately leading to more effective decisioning outcomes.