What is considered a standard interaction history report?

A standard interaction history report focuses on measuring the performance of propositions in decisioning processes. The accept rate by proposition group is a crucial metric as it provides insights into how well different propositions are performing in terms of customer acceptance. This report allows organizations to understand which propositions resonate more with customers, which can drive future strategic decisions regarding marketing and product offerings.

The accept rate is particularly significant because it reflects the effectiveness of the propositions being presented to customers during interactions. A higher acceptance rate indicates that the propositions are relevant and appealing, while a lower rate may suggest a need for adjustment in targeting or messaging strategies.

In contrast, metrics like volume by group or reject rate by proposition group offer valuable information but do not directly relate to the positive response of customers toward propositions, which is the essence of measuring success in decisioning. A list of propositions available to the system provides foundational knowledge but lacks performance insights. Thus, the accept rate by proposition group stands out as a vital metric within the interaction history report framework.