Where can you find the reports based on the interaction history created by the system?

In the context of the Pega Decisioning framework, interaction history reports are crucial for analyzing how customers have engaged with the system over time. These reports provide insights into customer behavior and can inform future decisioning strategies.

The correct answer is found within the Decisioning module, specifically in the Monitoring section dedicated to Interaction History. This area is designed to help users quickly access and analyze the historical data related to customer interactions, allowing for deeper insights into engagement patterns and decision-making effectiveness.

Users can leverage these reports to evaluate the performance of decision strategies and identify opportunities for improvement, making them an essential tool for optimizing customer interactions and maximizing outcomes.

Other options do not provide the same level of access to this specific type of interactive report. For example, the Administration Console generally encompasses user and system management, which does not directly relate to the granularity of interaction history. The Design Studio focuses more on building and configuring applications rather than monitoring real-time or historical interactions. The User Management section is more about access and roles instead of providing insights into customer interaction data. Thus, the Monitoring → Interaction History choice is the most suitable location for retrieving such reports.