Which access group is responsible for monitoring real-time customer interactions?

The access group responsible for monitoring real-time customer interactions is the Supervisor group. This group typically includes roles that have a broader oversight function, allowing users to track, manage, and analyze customer engagements as they occur. Supervisors play a crucial role in ensuring that interactions align with operational goals, quality standards, and customer satisfaction metrics.

Supervisors often utilize dashboards and reporting tools to monitor key performance indicators (KPIs) associated with customer interactions. This access group allows individuals to intervene when necessary, provide coaching or feedback to operators, and make informed decisions to improve customer experience.

In contrast, the other options focus on different responsibilities. The Revisions Group generally pertains to managing changes and updates in processes or decision strategies rather than monitoring interactions. The StrategyDesigner access group is oriented towards developing and modifying decision strategies, while the Decision Architect role involves the design and implementation of decision-making frameworks, but they do not engage directly with real-time monitoring of customer interactions.