Which elements are part of the decision logic system?

The decision logic system in Pega encompasses various components that work together to guide the decision-making process effectively. This system is structured to enable businesses to devise strategies that optimize customer interactions and outcomes.

The inclusion of the Business Issue and Proposition Group hierarchy highlights how decisions are categorized and organized based on the overarching business challenges and the specific propositions offered in response. This hierarchical structure ensures that the most relevant propositions are surfaced when particular business issues are encountered.

Propositions and Prioritization are critical elements because propositions represent the actual offers or recommendations made to customers, while prioritization determines the order in which these propositions are presented based on their relevance and value. This helps in tailoring the customer experience by ensuring that the most pertinent options are highlighted first.

Customer engagement strategies are also integral to the decision logic system as they outline the approach for interacting with customers across various channels and touchpoints. These strategies inform how decisions are made regarding which propositions to present based on customer behavior, preferences, and context.

Therefore, all these elements—Business Issue and Proposition Group hierarchy, Propositions and Prioritization, and Customer engagement strategies—are essential components of the decision logic system, making the choice that includes them all the correct one.