Which interaction history property should be used to test conditions related to customer interactions?

The appropriate property to use for testing conditions related to customer interactions is pyOutcome. This property specifically captures the outcome of previous interactions a customer has had during their journey, allowing for nuanced decisioning based on historical actions and results. By analyzing pyOutcome, decisioning can be tailored to customer behaviors and preferences, ultimately enhancing the relevance and effectiveness of interactions.

The other options do not serve the same purpose. PyHistory is typically used to capture general information about the history of interactions but does not specifically track the outcomes of those interactions. PyResults is more aligned with the results of specific processing or calculations rather than historical interaction data. PxInteraction refers to the parameters of the interaction itself rather than the historical results, making it less suitable for condition testing related to outcomes of prior interactions.