Which of the following are the core services of Pega Decision Management?

The core services of Pega Decision Management primarily focus on facilitating effective decision-making processes within customer interactions and leveraging historical data to enhance future decisions.

Interaction History is a critical component as it accumulates and analyzes past interactions with customers, allowing for a better understanding of their preferences and behaviors. This historical context is essential for making informed decisions in real-time interactions.

The Adaptive Decision Manager enables organizations to automate and refine their decision-making processes by continually learning from the outcomes of past decisions and adjusting accordingly. This capability enhances the accuracy and relevancy of decisions, ensuring that they align closely with the needs and expectations of customers.

Visual Business Director, while not necessarily a direct component of decision management, plays a role in decision-making by providing visual tools for managing and simulating business processes, including those informed by interaction history and adaptive decisions.

Together, these elements—Interaction History, Adaptive Decision Manager, and Visual Business Director—create a comprehensive framework that empowers organizations to make data-driven decisions that are responsive and adaptable to changing conditions and patterns. This alignment with the principles of adaptive and intelligent decision-making illustrates why this option accurately represents the core services of Pega Decision Management.