Which platform offers the reports under Browse Reports for interaction history?

The Decision Management Portal offers the reports under Browse Reports for interaction history. This platform is specifically designed to handle decision management tasks, enabling users to analyze customer interactions effectively. By providing a dedicated space for reviewing historical data related to customer interactions and decisions, the Decision Management Portal allows organizations to refine their strategies based on actual performance and outcomes.

In the context of managing customer interactions, having access to detailed reports is crucial for understanding trends, predicting future behaviors, and improving decision-making processes. The portal simplifies the process of accessing this vital information, making it straightforward for users to gain insights that can drive better customer engagement strategies.

The other portals mentioned—Customer Engagement Portal, System Admin Portal, and Data Analysis Portal—focus on different aspects of system management and customer interactions but do not specifically highlight the reporting features related to interaction history as effectively as the Decision Management Portal.