Which privilege allows a user to monitor interaction history?

The privilege that allows a user to monitor interaction history is specifically related to the functions and capabilities concerning the oversight of customer interactions. The correct choice pertains to tasks associated with monitoring and analyzing the details of past interactions in a customer engagement context.

Having the privilege to monitor interaction history enables users to track and review customer interactions across various channels. This facilitates insights into customer behavior, preferences, and overall engagement effectiveness, which are crucial for making informed decisions in a decisioning context.

The other choices refer to different functionalities that do not specifically pertain to monitoring interaction history. For example, one may relate to viewing calendars, running simulations, or managing administrative models, none of which focus on the historical data of customer interactions. Hence, the chosen privilege distinctly aligns with the necessary capabilities for monitoring interaction history, making it the most relevant and correct answer.